Lab+4

VCR Flowchart Exercise

=CCT333 Week 2: Service Design and how Good Design Makes You Happy =


 * Tutorial #4 Questions: **

// **1.** List 7 points of frustration the patient had during the process of registering into the hospital. //

// **2.** According to the slideshow by Sylvain Cottong, who is an employee at Integrated Place, what is the definition of 'service design', and why is it so important (5 paragraphs) //